Jobs

We care about your working environment, especially in these challenging times. BMHTH commits to a healthy work/home balance and understands that the conditions of serving stigmatized patient populations are more than challenging right now. As a nonprofit, we are mission-focused on improving individual and community public health. We want you to feel fulfilled as a staff member, not burn out. All permanent positions over 20 hours weekly come with health insurance. All full-time positions accrue 160 hours of personal time annually, and receive 11 holidays a year. Please see our positions listed below.

Clinic Front Desk Receptionist (Walla Walla)

This position focuses on supporting front desk reception needs at BMHTH’s Walla Walla Health Engagement Hub. The Receptionist welcomes individuals seeking low-barrier, outpatient clinical and nonclinical services and works closely with our clinical, case management, harm reduction staff and external partners in public health. This is a full-time, permanent position. The starting hourly range for this position is $21.52-$25.50/hr. This position is eligible for full BMHTH benefits.

Duties:

• Become knowledgeable about all BMHTH programs, services, and activities in order to route requests quickly and accurately to the appropriate staff member
• Answer inbound agency-wide phone calls and direct calls to appropriate staff
• Greet clients, participants, and patients receiving in-person care and services at the clinic location
• Direct clients to appropriate services or team members
• Perform clerical duties including photocopying, faxing, and filing documents when necessary, handling any personal confidential information with care and according to the law(s) applicable for confidentiality
• Maintain an organized and clean clinic lobby area
• Communicate closely with agency staff to ensure accurate communication when individuals call BMHTH or walk in for services
• Support clinical and non-clinical staff with appointment check-ins
• Ensure confidentiality of all BMHTH clients and patients, current and former
• Ensure anonymity of all syringe services program (SSP) clients 
• Understand and adhere to best practices for syringe services and harm reduction programming
• Complete trainings related to trauma-informed communication, HIPAA-compliance, deescalation, and other required training courses
• Work collaboratively with multidisciplinary staff
• Participate in continuing education and position-specific training as assigned
• Perform other related duties as assigned

Expectations:

• Timely reporting to work and excellent reliability
• Clear written and oral communication with supervisor, coworkers, clients, patients, and participants
• “No surprises” communication
• On-time, accurate documentation 
• Professional interactions with patients, clients and staff
• Active engagement at work to enhance services and deliver quality services
• Excitement that you’re helping the community!

Qualifications:

• Minimum high school diploma or GED; 1-3 years experience working in a professional work setting preferred
• Bilingual candidates preferred
• Valid driver’s license and auto insurance
• We are obligated to run a background check, but the hiring decisions are ours

To apply, please email a cover letter and resume to c.chi@bmh2h.org. Please write cover letters in your own words. Position is considered open-until-filled.